AI customer support drafts for Shopify — approve before send
Draft-only AI for WISMO (“Where Is My Order?”) and buyer messages, using your Shopify order data and your own policies. Forward your support inbox; review, edit, and approve every reply before sending.
By WXH Labs. Not the Shopify App Store app named SupportReply.
$99 setup (first 10) includes month 1 · then $99/mo · cancel anytime
“Hi, I moved last week. Can you ship order #1042 to my new place?”
Hi Sam, thanks for letting us know. Order #1042 hasn't shipped yet. I've passed your new address to our team to check before it goes out, and we'll confirm shortly. — The Acme team
What we are / What we are NOT
What we are
Support-Reply by WXH Labs is draft-only AI support for Shopify DTC brands. We draft WISMO and buyer-message replies from order data and your policies. You approve every send.
What we are NOT
We are not the Shopify App Store app named SupportReply. We do not auto-send without approval, and we cannot refund, cancel, or edit orders.
1 · Forward
Set a forwarding rule from your support inbox. No Gmail access or app installs. Amazon buyer-seller emails work too.
2 · We draft
Order status from Shopify (read-only), plus answers drawn only from the policy text you give us. Never invented terms.
3 · You approve
One link per draft. Approve, or edit and approve. Risky messages get a red “review carefully” flag.
Built to be safe by default
- Draft-only. Nothing auto-sends, ever.
- No store write access. It can't refund, cancel or edit orders.
- Emails are data, not commands. The AI has no tools a message could trick it into using.
- Red flags on bank details, payment changes, refunds and address changes.
- Never promises refunds or anything your policy doesn't say.
Need a full helpdesk?
Support-Reply focuses on draft-only replies you approve. Gorgias is a full ecommerce helpdesk for broader support operations.
Compare Support-Reply vs Gorgias →WISMO and Gorgias FAQ
How does Support-Reply help with WISMO (Where Is My Order)?
Support-Reply by WXH Labs drafts answers to WISMO and buyer messages using available Shopify order data and the policies you provide. You review, edit if needed, and approve every reply before sending. It does not auto-send without approval.
How does Support-Reply compare with Gorgias? Is it an alternative?
Support-Reply is a focused, draft-only option for Shopify DTC teams that want to approve every WISMO or buyer-message reply. Gorgias is a full ecommerce helpdesk with a centralized inbox, ticket management, integrations, automations, and reporting. Choose based on whether you need focused drafting or a broader helpdesk; Support-Reply does not replace every helpdesk feature.
Gorgias features: official Gorgias Helpdesk overview. Read the comparison.
Set up your store
Tell us about your store and paste your policies. Drafts will only use what's written here.